Best Approach to refund:
1. Please directly go to http://www.airasia.com/my/en/faqdetailsform.html, and type a short sentence about the wrong charges.
According to http://www.airasia.com/my/en/confees.html, the convenience fee only be included when the payment is made via credit card. (In my case, I used online bank transaction)
2. Next, don't forget to provide your bank account, for refund propose details which should include the following items:
a) Full name
b) A/C number
c) Bank name, branch
d) Passport / IC number
e) Contact no.
3. You should receive a response within 3 working days.
After that, you should wait about a minimum thirty working days (30) to receive this refund. Although it is required to wait about 30 working days, the attitude of the staff is still good and at least, the money will be refunded in the end.
To follow up on the refund status, one could either refer to your issue bank or please logon to the web under 'Manage my booking' and select 'Check status' under the Refund status column.
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